cv994 Terms & Conditions — Player Agreement

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", or "you") and cv994 ("we", "us", or "the Platform") governing your use of the cv994 online gaming platform, website, mobile interface, and all related services. These Terms apply to all products and features accessible through cv994, including casino games, sports betting, crash games, live casino, fish arcade, and any promotional offers.

By registering an account, accessing any game, or making a deposit on cv994, you represent that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the cv994 platform.

Key Terms at a Glance

The following cards summarise the most important obligations and restrictions that every cv994 player must understand before playing:

2. Eligibility

To register and maintain an active account on cv994, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. cv994 strictly enforces this age restriction and reserves the right to request identity verification documents at any time to confirm a player's date of birth.
• You must register using accurate and complete personal information, including your real name and a valid Bangladeshi mobile number that is solely under your control.
• You must not be subject to any self-exclusion order, either through cv994's own responsible gaming programme or through any other gaming operator or regulatory body.
• You must be acting on your own behalf and not on behalf of any third party. Opening or using an account on behalf of another person is strictly prohibited.
• You must not use the platform for any unlawful purpose, including but not limited to money laundering, fraud, or any activity prohibited under applicable laws.

3. Account Registration and Security

To access cv994 services you must first register an account. Registration is free and requires a valid Bangladeshi mobile number. Each individual person is permitted to hold one single account only. cv994 does not permit joint, shared, or syndicate accounts.

Account Security Obligations

You are solely responsible for maintaining the confidentiality of your account credentials, including your registered mobile number and password. You must not share your login details with any other person. cv994 will not be held liable for any losses or damages arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

• You must notify cv994 support immediately if you believe your account has been accessed without your authorisation.
• You must use a unique, strong password for your cv994 account and must not reuse passwords from other services or applications.
• You must keep your account contact details, including your registered mobile number, current and accurate at all times. Changes must be reported to cv994 support promptly.
• On shared or public devices, you must always use private or incognito browsing mode and must always log out of your cv994 account after each session.

Know Your Customer (KYC)

cv994 operates a KYC policy in accordance with responsible gaming and anti-money laundering best practices. We may request identity verification documents — including a copy of a national identity card, passport, or other government-issued identification — at any stage of the account lifecycle, including at registration, before processing a withdrawal, or following any unusual account activity. Accounts where KYC cannot be completed to cv994's satisfaction may be restricted or closed.

4. Deposits and Withdrawals

cv994 supports deposits and withdrawals via leading Bangladeshi mobile financial services. All transactions are processed in Bangladeshi Taka (BDT). The following table summarises the key transaction parameters currently in effect:

Withdrawal Conditions

Withdrawals are processed back to the same mobile wallet method used for the most recent deposit. The following conditions apply to all withdrawal requests submitted through cv994:

• A player's account must have passed KYC verification before any withdrawal can be processed. cv994 reserves the right to request additional verification documents before releasing funds.
• Bonus funds and any winnings derived solely from bonus funds are subject to the applicable wagering requirement (rollover) before they become eligible for withdrawal.
• cv994 reserves the right to delay or suspend a withdrawal where there is a reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms.
• Standard withdrawal requests are typically processed within 15 minutes for verified accounts using bKash, Nagad, Rocket, or Upay. Processing times during peak periods or following a security review may be longer.

5. Bonuses and Promotions

cv994 offers a range of promotional bonuses to new and existing players. All bonuses are governed by the specific terms published alongside each promotion, which form part of these Terms. In the event of any conflict between a specific bonus term and these general Terms, the specific bonus term shall prevail in relation to that promotion only. The following general bonus rules apply to all cv994 promotions unless otherwise stated:

• Bonuses are credited to the player's account balance and are subject to a wagering requirement (rollover) before the bonus amount or any associated winnings may be withdrawn. The specific rollover multiplier applicable to each bonus will be stated in that promotion's terms.
• Each bonus offer is available to eligible players once only unless explicitly stated otherwise. Attempting to claim the same offer multiple times, including through duplicate accounts, constitutes bonus abuse and will result in the forfeiture of the bonus and any associated winnings.
• cv994 reserves the right to amend, suspend, or withdraw any bonus or promotional offer at any time without prior notice. Players who have already claimed a bonus at the time of amendment will not be adversely affected by any change to the rollover terms of that specific claim.
• Free spins awarded as part of a promotional offer are valid for the specific game or games stated in that promotion's terms. Free spins expire as stated in the promotion terms and any unused free spins after the stated expiry will be forfeited without compensation.
• Bonuses may not be transferred between accounts and have no cash equivalent value. Any attempt to sell, transfer, or exchange a bonus or promotional credit outside of cv994's platform is prohibited.

6. Responsible Gaming

cv994 is committed to promoting responsible gaming. Online gaming should be a form of entertainment, not a source of financial or personal distress. We provide the following tools and safeguards to help players manage their gaming activity:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits on their account. Once a limit is set it takes effect immediately and cannot be increased for 24 hours after the request for an increase is submitted.
• Self-exclusion: Players who feel they need a break from gaming may request a self-exclusion period of 1, 3, 6, or 12 months, or a permanent self-exclusion. During a self-exclusion period, the account is locked and no deposits, wagers, or access to games are permitted.
• Session reminders: Players may set session time reminders that generate an on-screen notification after a specified period of continuous play. This tool is designed to help players stay aware of how long they have been playing.
• Support referral: If you feel that your gaming has become a problem, please contact cv994 support at any time. Our support team is available 24/7 and can assist you in activating self-exclusion or referring you to external responsible gaming support services. 21+ only.

7. Prohibited Activities

The following activities are strictly prohibited on cv994. Engaging in any prohibited activity may result in the immediate suspension or permanent closure of your account, the forfeiture of your account balance, and where applicable, referral to the relevant authorities:

• Using automated software, bots, scripts, or any other tool to interact with cv994 games or systems in a manner not intended for human players. This includes but is not limited to the use of auto-clicking software, game-state prediction tools, and RNG exploitation scripts.
• Colluding with other players, including coordinating bets or sharing account access, to gain an unfair advantage over cv994 or other players. Collusion in any form, whether in casino games or sports betting, is treated as fraud.
• Opening more than one account, whether in your own name or using another person's identity or contact details. All duplicate accounts, when identified, will be closed and all balances across those accounts will be forfeited.
• Exploiting software errors, display bugs, or system malfunctions for financial gain. If you encounter any error or malfunction during your use of cv994, you are required to report it to support immediately. Any winnings derived from a known or obvious system error are void and will be reversed.
• Using the platform for any form of money laundering, including but not limited to depositing funds from illegal sources, deliberately losing funds to transfer value to a third party, or structuring deposits and withdrawals to obscure the origin of funds.

cv994 monitors all account activity and employs both automated and manual review processes to identify prohibited activities. Players who are found to have engaged in any prohibited activity will not be entitled to any funds held in their account at the time of closure, and cv994 reserves the right to recover any funds already paid out where fraud or prohibited activity is subsequently established.

8. Intellectual Property

All content accessible through the cv994 platform — including but not limited to software, game titles, graphics, logos, text, interface design, and promotional materials — is the intellectual property of cv994 or its licensed game providers and content suppliers. You are granted a limited, non-exclusive, non-transferable licence to access and use this content solely for your personal, non-commercial use in connection with the cv994 gaming services. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the cv994 platform without the express prior written consent of cv994.

9. Limitation of Liability

To the fullest extent permitted by applicable law, cv994 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruptions, or computer damage, even if cv994 has been advised of the possibility of such damages.

cv994 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. While we make every effort to maintain platform availability, scheduled maintenance, technical faults, or circumstances beyond our reasonable control may result in temporary service interruptions. cv994 will not be liable for any losses incurred during a period of service unavailability.

10. Amendments to These Terms

cv994 reserves the right to amend these Terms at any time. Where a material amendment is made, cv994 will notify registered players by posting a notice on the platform and updating the "Last updated" date at the top of this document. Your continued use of the cv994 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with an amendment, you must cease using the platform and may request the closure of your account by contacting cv994 support.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with internationally recognised principles of online gaming law. In the event of any dispute between you and cv994, we encourage you to contact our support team in the first instance, as most disputes can be resolved quickly and informally. Where a dispute cannot be resolved through our internal support process, the parties agree to submit the matter to binding arbitration in accordance with internationally accepted arbitration rules. Nothing in this clause limits your rights as a consumer under applicable local law.

12. Contact Information

If you have any questions about these Terms, wish to raise a dispute, or need to contact cv994 for any reason related to your account or these Terms, please reach our support team via the contact details provided on the cv994 platform. Our support team operates 24 hours a day, 7 days a week, and can assist players across Bangladesh including those based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Contact email: [email protected] (plain text — not a clickable link).